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Account & Billing FAQs
Can I pay my bill over the phone?
Yes, we accept MasterCard, Visa, Discover and American Express Credit Cards. You can also pay you bill by using a check from your personal account. All you will need is your bank routing number, account number and the bank name.
Why does my statement indicate a late charge?
All NewWave Communications accounts are due 20 days after your BILLING DATE shown on your bill. If you do not have a zero balance 21 days after invoicing, your account will be assessed with a $7 late fee.
Can I change my statement due date?
Yes, we now invoice daily and can change this date to a most convenient for your payment schedule. Please call Customer Service to make the change.
What is a wire maintenance fee?
You’re responsible for the maintenance of cable and other communication wires in your home. However if you sign up for NewWave’s Wire Maintenance Plan, the problem is out of your hands and into ours.