In response to the recent increase in COVID-19 cases, technicians will be unable to enter homes at this time. We will continue to schedule Internet installation and service visits that can be completed with technician assistance from outside the home. However, we are not currently scheduling installation or service visits for cable television or telephone services. You can learn about self-service options at support.sparklight.com .We appreciate your cooperation in helping us protect the health and safety of our customers, associates and communities.

NewWave's Updated Phone Services

Quick Links For New Phone Service

Phone Manager

Using Features & Services

Troubleshooting Phone

General Questions


NewWave's Original Phone Services

Current phone customers will receive communications from NewWave over the next few months detailing when their phone service will be updated.
Online Phone Manager
With NewWave's Phone Manager system, current customers may sign in to instantly and reliably change all phone features online.
Voice Mails
Learn how to save your voicemail recordings which is required prior to migration to NewWave's new phone platform.
AR/IL/IN/MO
LA/MS/TX

NewWave Phone NewWave Phone

Download the newwave phone guide

No matter who you call or how long you talk, you'll pay the same low rate every month!
Download

Shop Online

Check service availability for your community and order service online in our easy to use online store.

Get Help

Have a question? Contact customer service at 1.888.8NEWWAVE during business hours or visit our support center.