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Internet FAQs

What operating systems are supported?
Windows 98 Second Edition, Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS 9.0 or Higher 
How do I set up my email?
Please find your email application below and click to view instructions.

Mozilla Thunderbird
Windows Mail
Outlook Express
iPhone Email Setup
Microsoft Outlook
Mac Mail for OSX

How do I reset my Cable Modem?

First, make sure your computer is completely turned off.
Disconnect the power cord from the back of the cable modem or from the power outlet. If you are using a router disconnect the power supply from it as well.

After waiting approximately 60 seconds, reconnect the power cord to the modem and wait an additional minute for the modem to acquire a signal. Then proceed to reconnect the power cord to the router and restart your computer.

Attempt to connect to two webpages to ensure a good connection.

I cannot connect to the internet. What should I do?

First, check all of the connections to your equipment to make sure none of them are loose or unplugged.

If you have our telephone service as well, and you get both your internet service & phone service from the same device, please contact our technical support at 1-888-863-9928.

Next, power down all of your equipment, including your computer, router (if you have one) and cable modem. For the cable modem this usually means unplugging the power lead that connects it to your power outlet. Then turn off any routers or computers that you have connected to the modem. Wait 2 minutes.

Then, reconnect the power lead for modem. Wait at least 2 minutes, giving the modem time to establish a connection, then power on your router (if you have one), then your computer. Then try connecting to the Internet. If you are still unable to connect at this point, please contact our technical support.

What do the lights on the front of the modem mean?

Receive: When the light is on, the modem is receiving a strong signal.

Send: When the light is on, the modem has a good upstream signal sending back to the network.

Online:  When the light is on, you are connected to the network.

PC/Activity: This light should be flashing as a sign of communication between the modem and the computer.

Standby: When in standby mode, this light will be lit, and the modem will not work. You can change the standby setting by pressing the button on the top of the modem.

 

Internet Troubleshooting

Issue: Your internet speed seems slow

Slow internet speeds can be caused by many things first run a Speed Test to see how your internet is performing. If the test comes back with the correct download and upload speeds the problem resides with your computer performance.

Slow internet speeds can be related to these following items:

Adware/Spyware
Peer-to-Peer Programs
Virus
RF Leakage
Firewalls
Poor Coax Splitter
Routed Networks
VoIP Services
Proxy Server
Radio Frequency
Backbone Fiber Routing
PC Limitations
Low available system memory (RAM)
Low disk space
Browser or browser cache issues
Processor Speed
Wireless Connections