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Help Center

Internet FAQ

What do the lights on the front of the modem mean?

Receive: When the light is on, the modem is receiving a strong signal.

Send: When the light is on, the modem has a good upstream signal sending back to the network.

Online:
  When the light is on, you are connected to the network.

PC/Activity
: This light should be flashing as a sign of communication between the modem and the computer.

Standby:
 When in standby mode, this light will be lit, and the modem will not work. You can change the standby setting by pressing the button on the top of the modem.

Can I connect a game console to my NewWave High-Speed Internet?

Yes, NewWave’s up to 100 Mb Internet is perfect for online gaming. But NewWave only provides technical support for the cable connection up to the cable modem/wireless router.  Game consoles do not have the required network diagnostic tools for us to provide adequate support. You will be responsible for connecting the game console to the Internet.

For Playstation call Sony Entertainment’s customer support at 1-800-345-7669 or visit their website.
For Xbox 360 call Microsoft at 1-800-469-9269 or visit their website.
For Nintendo Wii call Nintendo’s customer support at 1-800-255-3700 or visit their website.

How do I clear my browser cache?

Your web browser is set by default to download web pages and data from every web page you visit and store them on your computer/device in an area called the cache. The intent is to speed up return visits to the web pages by loading the page details locally from your cache vs. downloading the original data all over again. However, the cache data can accumulate and potentially slow down your web browser or keep you from seeing updated content.  For these reasons, it may be a good idea to occasionally clear out your cache. Many browser problems can be fixed by clearing out your cache.    

Internet Explorer
1. Select TOOLS and then choose INTERNET OPTIONS
2. From the GENERAL tab select the DELETE button
3. From DELETE BROWSING HISTORY, select the check box next to TEMPORARY INTERNET FILES and the choose DELETE

Google Chrome 
1. Go to the Chrome MENU on the browser toolbar
2. Select CLEAR browsing data
3. In the dialog box, select the check boxes for the types of data you want to remove
4. Use the menu at the top to select the amount of data you want to delete – select BEGINNING OF TIME to delete everything

Safari
1. Select SAFARI in the upper left hand side of your screen. 
2. From the menu that appears, choose PREFERENCES
3. In the window that appears, select the PRIVACY tab and choose the REMOVE ALL WEBSITE DATA option
4. Select the REMOVE NOW in the pop up window that appears.

Firefox
1. Choose the MENU button and select OPTIONS
2. Choose the ADVACED panel
3. Select the NETWORK tab
4. In the CACHED WEB CONTENT section choose CLEAR NOW

How do I add a device to my home network?

(note: settings may vary based on operating system and version)

Apple iOS
Steps to Enable WiFi
1. Tap SETTINGS
2. Tap WiFi
3. If WiFi is set to OFF, tap the OFF button to turn ON
Steps to connect to your home WiFi network

1. Tap SETTINGS
2. Tap WiFi and device will search for your WiFi network
3. Tap your network name from the list of available networks
4. Enter your network password and tap OK

Android
Steps to Enable WiFi
1. Tap SETTINGS
2. Tap Wireless & Networks or WiFi
3. If turned off tap WiFi to turn it on

Steps to connect to your home WiFi network
1. Tap SCAN to search for your network
2. Tap your network name from the list of available networks
3. Enter your network password and tap CONNECT

Kindle Fire
Steps to Enable WiFi
1. Tap QUICK SETTINGS or WIRELESS
2. Tap WiFi
3. If WiFi is set to OFF, tap ON

 Steps to connect to your home WiFi network
1. Tap QUICK SETTINGS or WIRELESS
2. Tap WiFi to display a list of available networks
3. Tap your network name
4. Enter your network password

Windows 10
Steps to Enable WiFi
1. From the APP list select SETTINGS
2. Next select NETWORK & INTERNET
3. Select WiFi
4. Review to ensure WiFi networking is set to ON

Steps to connect to your home WiFi network
1. From the SYSTEM TRAY, select the NETWORK icon
2. Select your network name from the list of available networks
3. Enter your USERNAME and PASSWORD
4. Select NEXT

Windows 8
Steps to Enable WiFi
1. From the APP list tap SETTINGS
2. Select WiFi
3. Review to ensure WiFi networking is set to ON
Steps to connect to your home WiFi network

1. From the APP list select SETTINGS
2. Select WiFi
3. Select your network from the list of networks
4. Enter your USERNAME and PASSWORD
5. Select DONE

How do I locate my IP address?

There are multiple ways to find out which public IP address you are using at any given point. But the easiest way is to go to one of the many websites that are set up specifically to show you what your IP is, such as whatismyipaddress.com or ipchicken.com. If you are using the Chrome browser, Firefox browser or an updated version of Internet Explorer, you can also do a Google search for “my ip address” and it will list your public IP address for you at the top of the search results!

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