Working together to deliver more.
NewWave Communications is a broadband company delivering high-speed Internet, TV and telephone services to residential and business customers in Arkansas, Illinois, Indiana, Louisiana, Mississippi, Missouri and Texas. Our growth strategy includes an on-going investment in new technology, our fiber optic network, our employees and the customer experience. We truly care about the communities we serve. We work hard every day to be the best choice for Internet, TV and telephone services. Our promise is exceptional service.
Company Attributes
Customer-Focused
We are committed to delighting our customers with great products, service and attitudes. We recognize that customers are the source of our opportunity to do great work.
Flexible
We are nimble and creative in our problem solving. We use our talents and tools efficiently. We learn from our mistakes. We work well as a team.
Proactive
We seek out new opportunities to engage customers, learn their needs and provide solutions while being timely and respectful.
Accountable
We are responsible. We act with purpose. We follow through on commitments. We are also one company — one team — and work together to resolve challenges.
Optimistic
We approach each customer and co-worker with an assumption of goodwill, collaborating with a spirit of positivity to achieve great work and personal fulfillment.
President’s Promise
At NewWave, we care about you and your family.
Our goal is to provide outstanding customer service and reliable products. Taking care of our customers is our top priority which is why your feedback is extremely important.
If you are not happy with your experience or have concerns please call the President’s Promise Hot Line at 855-90-4PHIL (855-904-7445) or email us at 4phil@newwavecom.com. Your voice will be heard and your problem resolved in quick order.
Thank you for being a NewWave customer. We know you have a choice and appreciate you continuing to choose NewWave.
History
The broadband industry is changing constantly. New technologies. New delivery systems. There has never been a time when the speed of change has been so fast. NewWave is at the forefront of the industry with its continued investment in innovation and the customer experience.
2005
2015
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april 2005
Launched Unlimited Digital Phone service
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july 2012
Began deployment of Whole-Home DVR service
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june 2013
Acquired CMA Communications systems in Louisiana, Mississippi and Texas
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august 2013
Acquired Mid-Coast, Bay City and Texas Mid-Gulf CableVision systems in Southern Texas
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april 2014
Acquired City Cable in Poplar Bluff, Missouri
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may 2014
Acquired Cass Communications systems in Central Illinois
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january 2015
Advanced Business Solutions becomes NewWave Business
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march 2015
A second NewWave Customer Support Center opened in Monroe, Louisiana
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july 2015
Introduced 100 Mb High-Speed Internet for residential customers
