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Working together to deliver more.

NewWave Communications is a broadband company delivering high-speed Internet, TV and telephone services to residential and business customers in Arkansas, Illinois, Indiana, Louisiana, Mississippi, Missouri and Texas. Our growth strategy includes an on-going investment in new technology, our fiber optic network, our employees and the customer experience. We truly care about the communities we serve. We work hard every day to be the best choice for Internet, TV and telephone services. Our promise is exceptional service.

Company Attributes


We are committed to delighting our customers with great products, service and attitudes. We recognize that customers are the source of our opportunity to do great work.


We are nimble and creative in our problem solving. We use our talents and tools efficiently. We learn from our mistakes. We work well as a team.


We seek out new opportunities to engage customers, learn their needs and provide solutions while being timely and respectful.


We are responsible. We act with purpose. We follow through on commitments. We are also one company — one team — and work together to resolve challenges.


We approach each customer and co-worker with an assumption of goodwill, collaborating with a spirit of positivity to achieve great work and personal fulfillment.

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    Commitment to Excellence

    We believe outstanding service is the key to our success and the reason customers choose NewWave. We believe that customer satisfaction is the driving force behind every action we take.

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    Our Mission

    To deliver an exceptional customer experience and the best Internet, TV and Phone services, while also supporting our employees with an environment of professionalism and excellence, enabling them to be the best at what they do.

President’s Promise

At NewWave, we care about you and your family.

Our goal is to provide outstanding customer service and reliable products. Taking care of our customers is our top priority which is why your feedback is extremely important.

If you are not happy with your experience or have concerns please call the President’s Promise Hot Line at 855-90-4PHIL (855-904-7445) or email us at Your voice will be heard and your problem resolved in quick order.

Thank you for being a NewWave customer. We know you have a choice and appreciate you continuing to choose NewWave.


The broadband industry is changing constantly. New technologies. New delivery systems. There has never been a time when the speed of change has been so fast. NewWave is at the forefront of the industry with its continued investment in innovation and the customer experience.


Careers at NewWave

Join our hard working customer-centric team focused on delivering an exceptional broadband experience. Exciting opportunities for qualified candidates exist in customer service, technical support, sales, technology and more.

Find a Position



Ken Johnson

VP Northeast Division

Interim VP & Regional General Manager

Southern & Central Indiana, Central Illinois

Reid Morgan

Technical Operations Manager/Interim GM

Missouri/Arkansas, Southeast Illinois, Southwest Illinois


Mark Clark

VP & Regional General Manager

Lousiana, Mississippi, El Campo, Edna, Wharton, Bay City, Angleton, Kingsville, La Grange, Sealy, Bellville, Hempstead, Schulenburg, Weimar, Giddings, Halletsville, Sour Lake, Cleveland, Jasper, Woodville