Watch the Introduction to Home Control
Peace of Mind
We monitor your home 24/7 from our local monitoring station. Battery backup and cellular backup features built into your system add extra layers of security if a power or broadband outage occurs.
Remote Control
Control your system from wherever you are, right from your phone or work computer; and you can even receive email alerts when your system is armed or disarmed.
Camera Access
View up to six live video feeds from inside or outside your home. Set your camera to record at certain times or when triggered by an event, then save them to view later.
Lighting/Small Appliance Control
Control your home’s lighting and small appliances all from the touch of a button. Set your lights and check to make sure small appliances are turned off.
Information, Media and Entertainment
Photos
Displays personal photos from your Yahoo! flickr account.
Traffic
Displays a map of your area with live traffic data
Weather
See your current weather and a 4day forecast.
News
Displays headlines and brief stories in a slideshow.
Sports
Displays the current sports stories and headlines.
Sudoku
Challenge your mind and have fun at the same time.
Quick Start Guide
Introducing a whole new level of security for the things that matter most in your life. Whether you’re home or away, at your desk or on the go, our interactive home security system makes it simple to monitor your property, keep your loved ones safe, and stay connected to home and family from anywhere.
View Guide
NewWave Home Control FAQs
What is NewWave's Home Control system?
This system is a home management system that not only provides home security but home automation, energy management and much more. With this system, our customers are always connected to their home, no matter where they are. • Touchscreen: Easy-to-use touchscreen that manages the system • Wireless Sensors: Wireless door/window sensors, motion detectors and other sensors that won’t require in-wall wiring and drilling during installation • Remote Management: A secure customer website and iPhone/iPad application from which you can manager your system • Video Access: Live or recorded video clips viewable through the Touchscreen, web portal and iPhone/iPad apps • Energy Management: Thermostat and lighting control • Touchscreen Apps: Apps that provide content and additional functionality through the touchscreen. Examples include Weather, Photos and News • Cellular and Battery Backup: Technology to ensure your home is protected in case you lose power • Professional Monitoring: 24/7 monitoring
Who has access to view the camera's installed in my home?
We have a secure network, only our customers have the ability to see their cameras.
What is included in the base package?
2 door sensors, 1 camera, 1 motion detector, 1 touchscreen, 1 router, 1 window decal and 1 yard sign.
Do I have to have NewWave internet service to get the security system?
Yes
What is the difference between (Arm Stay, Arm Night and Arm Away)?
Arm Stay – There are still people in the house, there is a delay before an alarm is activated Arm Night – Everyone is going to bed, there is no delay when a door has been opened, the alarm is activated immediately. (Note: if a customer gets up in the middle of the night to let an animal out, should probably use Arm Stay) Arm Away – Everyone is leaving the house, there is a delay when re-entering the home before an alarm is activated.
How long can I record a video with my camera?
15- 20 seconds
What do I do if I have forgotten my 4 digit Passcode?
Call us at 855-566-6486 and we’ll help you or go to (My Account on your web portal).
How do I manage my Interactive Home Security system online?
Will my security system work if the power goes off?
Yes the TouchScreen has a backup battery inside it that will allow the system operate in a low-power mode and communicate to all of the sensors for 24 hrs. Cameras and widgets will not be accessible in this mode.
Note: Home Control is not available in all service areas. Please call for details.
User Guides and Insurance Form
Touchscreen
Users Guide
Web Portal
Users Guide
Insurance Premium
Credit Request
