Who can assist me with Internet issues? Contact our Technical Service Support at 1-888-863-9928. They are available 24 hours a day, 7 days a week. Can I pay my bill over the phone? Yes, we accept MasterCard, Visa, Discover and American Express Credit Cards. Also, you can pay you bill by using a check from your personal account. All you will need is your bank routing number, account number and the bank name. Your account will be debited on or about the 10th of the Month. Click here to pay online! How do I program my remote? Please see our Cable Guides & Manuals page for information on programming remotes. Can I change the due date of my statement to a different date? Yes, we now invoice daily and can change this date to a most convenient for your payment schedule. Why does my statement indicate a late charge? All NewWave Communications accounts are due 20 days after invoicing. If you do not have a zero balance 21 days after invoicing, your account will be assessed with a nominal late fee. What is a wire maintenance fee? You're responsible for the maintenance of cable and other communication wires in your home. However if you sign up for NewWave's Wire Maintenance Plan, the problem is out of your hands and into ours. How much money will I need upfront to start my services? You will be required to pay an installation fee and the first month of service. Please contact your local office for more information. Do you offer any type of discounts? Absolutely. We offer a variety of pricing to meet your needs. Please contact us for more pricing information. Can I watch one program on my Television and another family member watch another channel in a different room? Yes, you are able to watch different channels on the various television sets in your home. Do I need a digital receiver for every Television in my home? You will need digital receivers for each television if you want to receive digital programming on them. Additional receivers are available for a nominal fee. Contact your local office for additional information. If my services are out, how long will it take for my services to be repaired? After you contact NewWave Communications we will respond within 24 hours of your initial contact. What should I do if my on-screen guide states "To Be Announced" in place of the program titles? You many be experiencing a slight service interruption. The on-line guide should reset itself within 45 minutes. If not, please contact your local office for assistance. My power went out and now my digital cable does not work. Unplug the receiver from the wall for 30 seconds and then plug the receiver back in. This should restore your service. If not, please contact your local office for assistance. Can I get extra outlets installed in my home if I am a renter? Yes. You will need to have written permission from your landlord before NewWave Communications will install any additional outlets. I have snowy pictures, but my channels still change on the receiver. Make sure your television set is on the correct channel (this is generally channel 3 - but refer to your tv manual to be sure. ) and that you're VCR is not on. If the problem persists, please contact your local office for assistance. How do I block channels that I do not want to receive? This feature is available with our digital recievers and digital video recorders. With this equipment, you can set parental controls through your remote control. If you need assistance please contact your local office. Why does my cable costs increase yearly? NewWave Communications pays monthly fees to networks such as MTV, Nickelodeon, Disney, etc. that we carry on our channel lineup. The rates that we pay for this programming increase at times and unfortunately these increases must be reflected in our cable rates. Operating costs for maintaining and upgrading our cable lines and equipment will vary each year as well. General Information Unplug your television set, cable converter and Internet modem during an electrical storm to avoid damaging your equipment. Check all cords, fittings and connections frequently to make sure they are not damaged or loosely connected. Loose connections can interfere with the quality of your reception. Do not attempt to open or fix your digital cable receivers. If you have problems, please do not hesitate to call your local office for services and/or repairs. Call your local office before digging on your property to avoid damage or destruction to underground cable lines. Please give us 48 hours notice prior to digging. Listed below are phone numbers and websites for digging information for states we service: Missouri: 1-800-344-7483 http://www.mo1call.com/ Arkansas: 1-800-482-8998 http://www.arkonecall.com/ Illinois: 1-800-892-0123 http://www.illinois1call.com/ Kentucky: 1-800-752-6007 http://www.kentucky811.org/ Tennessee: 1-800-351-1111 http://www.tnonecall.com/ South Carolina: 1-888-721-7877 http://www.sc1pups.org/ At time of installation - Someone 18 years of age or older must be in your home for the scheduled service or installation appointment. Check you remote control batteries periodically If you have wiring installed in your home by a contractor that is not with NewWave Communications, please make sure that the installation complies with all government rules and regulations and that it does not interfere with the operation of other communication systems - such as police and emergency frequencies.     Need More Information? Contact Us Today or Click Here to Order Online