NewWave Communications Business Services

 

Frequently Asked Questions

 

How fast will a cable modem download and upload data?

Speeds willl depend on the service level to which you subscribe. The asymmetric cable modem scheme is the most common type of cable network setup, and will allow for a faster transmission rate (higher bandwidth) on the downstream data path than the upstream data path. This network setup works well since most cable modem users download more information than they send. For example, downloading web pages and multimedia files and participating newsgroups require much more bandwidth than sending web page requests or e-mail.

For comparison, our base level of service downloads at 1.5Mb per second, which averages at about 180 Kilobytes per second. Compare that to a telephone modem which downloads at about 7 Kilobytes per second. Would you rather drive at 55 miles an hour or 7 miles an hour?

 

Is a telephone line still required when using a cable modem to access the Internet?

No, you will not need a telephone line when using a two-way cable modem. The cable line carries both upstream and downstream signals.

Cable modems can connect to the internet and download information much faster than a dial up modem. For example, it will take a cable modem user milliseconds to connect to the Internet while it will take a dial up modem user about a minute. Cable modems can also download information at speeds beginning at 1.5 Mbps while a dial up modem will only download information at 53 Kbps or less.

 

Can I watch television and browse the Internet at the same time?

Yes, since the television and cable modem operate on separate frequencies of the available cable bandwidth, you will be able to watch television and browse the Internet at the same time.

 

How does a cable modem work?

Cable modems modulate and demodulate RF signals. The cable modem receives data in what is known as the downstream signal. This signal is modulated on television channels that are six Mhz wide at frequencies between 88 and 860 Mhz.

 

What type of computer hardware and software do I need to use this service?

Supported:

Windows 98 Second Edition, Windows 2000, Windows XP, or Windows Vista

Mac OS 9.0 or Higher

Unsupported:

Windows 95, Windows 98, Windows 3.11, Windows 3.1, or Windows NT 4.0

 

What is a Cable Modem?

A cable modem is an external piece of hardware that connects your computer to the internet via NewWave's cable system. A cable modem has two connections, one that leads to the cable lines outside your business and an Ethernet connection to your computer.

A cable modem will provide you with High Speed access to the Internet. Downloading a file that would take hours using a dial up modem connection will take only a few minutes with a cable modem connection. Because NewWave Communications uses the cable television lines to access the internet, you will be able to talk on the phone at the same time you are on the Internet.

As a high-speed medium, you will be able to view many different multi-media presentations--- "live" or streamed---such as concerts, movies, etc.

 

How does a Cable Modem connect to a computer?

The most common connection type is Ethernet. Ethernet uses a 10Base T or 10/100 Base T connection to transfer information from the modem to a Network Interface Card (NIC card) in your computer.

 

 

 

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